+ What is included in shipping?
The cost of the kit includes standard shipping across Canada and USA. Standard shipping generally requires orders to be completed and paid for at least 2 weeks before. Orders placed less than 2 weeks may require a $10-$15 CAD shipping fee for express shipping.
Processing times depends on size of order and time of year. Orders of 50-100 generally require 4+ weeks notice. Please inquire if you have questions.
+ How Do I pay?
You will receive and e-invoice with all the details of your event, shipping, and kits.
Upon reviewing the invoice, you may pay via a secure payment processor using credit or debit card, Apple Pay, or Google Pay.
I do not accept bank transfers or cheque.
Although you will not receive any hard copy invoice in the mail, I will still require a billing address for the e-invoice. You can include this when you book, or I can collect it from you later if you wish.
+ Can I change my event date and time?
You certainly may within reason. If your new date/time works with my schedule I'm happy to accomodate it if it works with the logitics of when the kits can arrive. Feel free to ask!
If you are booking now, and not 100% sure on the date or time, that's okay with me! We will work it out.
If for whatever reason there is an issue with shipping or something on your end, the event can be postponed and the chocolate will still be great if kept in a cool place away from heat sources. Contact me right away if this applies to you.
+ Can I gift someone a virtual event?
Unfortunately there is no gifting of the virtual events due to logistics and the freshness of the samples. For gift ideas, please check out gift box sets and DIY tasting kits.
+ Tell me more about the products.
At The Science Of Chocolate I focus on bringing in high quality craft chocolate made with cacao from ethical sources. Although most products are not Fairtrade certified, they actually go above and beyond fairtrade standards!
The chocolate also tastes different than what you and your guests may expect. But this is the point: to push your understanding of chocolate beyond your expecations and perhaps enjoy something new!
The flavoured chocolates may contain dairy, fruits, nuts, seeds, herbs, spices, etc. You have the option to opt out or opt in on ingredients you may not want or want more of!
+ Are the products fair trade? Organic? Vegan?
All products come from cacao that is fairly traded, even if not certified. The focus of The Science Of Chocolate is to highlight makers who use high quality cacao, which is also fairly traded. Many of the products use organic cacao when possible.
Most of the products will be plant-based or vegan. I will include a few dairy based chocolates unless you request not to have any.
I cannot guarantee that all products are nut/dairy/allergen free. Since I don't manufacture all the products, I cannot say one way or the other. Some makers have "may contain traces of" on their bars. Please inquire if you have any concerns. However, I will never guarantee any product is completely nut/dairy/allergen free. You can request not to have products that contain dairy/nuts/etc., but the ones that do not, may contain trace elements of such allergens.
+ I have very specific requests/format/time frames.
It doesn't hurt to ask. Sometimes I get new requests I have not thought of, and they work out great. Sometimes I cannot.
I have a certain way of conducting my tasting, so I can only compromise within reason. However, feel free to ask and I can see what I can do.
